Cancellation & Refund Policy

Every departure has one deadline, and how long the trip runs is the only thing that sets it. Longer trips need more notice because more is committed further ahead — rooms, boats, guides who turned other work down.

The deadline falls at 11:59 pm Vietnam time (GMT+7) on the day shown. That clock is the only one we use: your own time zone does not move the deadline, and neither does changing the time on your device.

You never have to work the date out yourself. We print it on the tour page, at checkout, in your confirmation email, and on the booking itself.

• Day trips: free cancellation up to 1 day before departure.
• Trips of 2–3 days: free cancellation up to 3 days before departure.
• Trips of 4 days or more: free cancellation up to 7 days before departure.

A departure stops taking new bookings at the same moment its deadline passes. We close it there on purpose: past that point a booking could never be cancelled for a refund, and we are not willing to sell a seat on terms we would not accept ourselves.

If you want to join a trip that has already closed, contact us with the departure date and party size. We will tell you honestly whether it can still be arranged.

Open the booking under “My bookings” in your account and choose “Cancel booking”. It is cancelled immediately — there is no request to submit, no queue, and nobody to wait for.

Cancel on or before the deadline and you are refunded in full. Cancel after it, or simply not turn up on the day, and no refund is due: by then the guide, the rooms and the transport are already paid for on your behalf.

You can cancel online at any time before your departure date, even once the deadline has passed — you just will not be refunded. Once the trip has started, contact us instead.

Refunds are returned to the payment method you used at checkout (the same card or PayPal account), in the currency you paid in. We are not able to send a refund anywhere else.

The refund is issued the moment you cancel. It then usually takes 5–10 business days to appear on your statement — that part is up to your bank or card provider, not to us.

If we cancel a departure — for any reason at all, including weather, safety, or too few travellers — you get 100% of what you paid us back, whatever your deadline said. The deadline binds you, not us.

We are not responsible for costs you arranged elsewhere, such as flights, visas, or insurance, so we recommend travel insurance that covers them.

If you start a booking but never complete payment, nothing is charged and nothing is owed. Unpaid bookings are released automatically after a short time, and you can release one yourself from your account at any moment.

Illness, bereavement, a refused visa — life does not keep to a deadline. If something serious happened, contact us with your booking code and tell us what it was. We cannot promise an outcome, but a person will read it and decide.